Ok ... I've just severed ties with my Mobile service provider after being a loyal direct debit paying customer for nearly 10 years!
And why? Because they couldn't answer me a simple question.
"How come I'm paying an unbundled service fee for both an account that wasn't bundled with another service in the first place AND an account that was???"
The answer: "No sir, we are not unbundling your service, but we cannot offer you a bundled service on the plan you are currently on?"
Addendum - mark the date 21st December 2009 - have received sim card from new provider - have activated sim card and am now on a new network with zero downtime!! - thats a very good start indeed.
dan cope wrote: