Ok ... so we were hit by some kind of rogue anti-virus software ... and hit Baaad!! It basically shut down our internet connection and as we later found out registered a password change with our ISP!! (it changed a single letter of our password - Bastards!!)
But we have learnt that the IT support of our ISP comes in two flavours:
(ii) Not as useless
AND!! Still no sign of ADSL2 capability i our street!!!! The damn cable must be snaking round the whole of the western suburbs before it reaches us!!